Company Description
Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society.
We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**.
In addition, for the last five years, we've been named in the **100 "World's Most Innovative Companies" by Forbes Magazine**.
**Job Description**:
- Be the owner of the new employee orientation, including orientation delivery, scheduling, and presenter's coordination.
Ensure the orientation is according to local needs and aligns with the corporate model and philosophy.
Serve as the first point of contact for new hires first 90 days.
- Serve as the first point of contact to all leaders in labor law questions and issues, benefits, best practices, internal policies, data, reports, labor individual agreements, and basic payroll questions.
- Generate safe communication spaces to listen to employees' suggestions, escalations, or concerns.
- Conduct essential employee-related investigations, such as attendance, performance, policy violations, employee escalations, or concerns.
- Collaborate with the HR manager with escalations from managers and employees.
- Create and or review disciplinary actions and termination letters.
Safeguard all legal evidence of employees' files supporting the terminations.
- Act as a sponsor/promoter of the regional, local, and business-specific recognition programs.
- Lead the educational process for new leaders regarding labor law, policies, benefits, Payroll, compensation, employee management, and other HR functions needed.
- Communicate HR initiatives to managers and or employees in writing, participation in staff meetings and or formal presentations.
- Ensure timely and accurate employee changes through Oracle/People Portal Manager actions; act as the HR approver, and support investigations or additional follow-up.
- Create Ad Hoc reports based on HR metrics such as turnover rate, exit interviews, headcount, promotion rates, career development opportunities, Global Pulse Surveys, eNPS, GPTW, Vacation Accruals, Performance Management actions (disciplinary actions, PIP, Action Plans, Coachings).
- Analyze HR metrics above and own, present, or support business-specific initiatives that will help improve such metrics.
- Support employees' offboarding along with the leaders, including asset recollection, system termination, reporting to local HR Team, and Payroll.
- Periodically meet with business unit leaders and support staff in 1:1 sessions, skip-level meetings and round tables.
**Qualifications**:
- Advanced studies in business administration with an emphasis in HR, related field, or equivalent experience.
- Strong working knowledge and experience of Costa Rica's labor law, legal advice, and employee relations is a must.
- 2-4 years working as HR Generalist/Analyst with proven experience in all HR areas: compensation, benefits and recognition programs, employee orientation & onboarding processes, career development programs, conflict management, employees' complaints, communication programs.
- Basic knowledge in Payroll, CCSS, and INS processes.
- Proven fluency in verbal and writing English skills.
- Soft skills include attention to detail, time management and prioritization, self-initiative, strong customer service, problem-solving, data analysis, teamwork, work under mínimal supervision.
- Proficient in MS Office tools.
- Experience in HR Administration tools is a plus.
Additional Information_
Experian is proud to be an Equal Opportunity and Affirmative Action employer.
Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together.
We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow.
We value the uniqueness of every individual and want you to bring your whole, authentic self to work.
For us, this is _**_The Power of YOU_**_ _and it ensures that we live what we believe._ll your information will be kept confidential according to EEO guidelines.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here