In this position, you will be a global team member, mainly supporting Intel's Human Resource automation solutions, such as desktop automation and robotic processing automation (RPA), and other HR information systems.
Your responsibilities will include, but will not be limited to:
Designing or reengineering end-of-life systems or automation solutions to improve efficiency and effectiveness while maintaining internal knowledge management and retention through documentation and training to comply with internal quality management guidelines and industry best practices.
Taking part in all steps of the project life cycle: exploration, audits and compliance assessment (security, legal, international, etc.), requirement gathering, solution design, solution configuration, test case creation and execution, documentation and training, migration and enablement of transition change management, implementation, stabilization and maintenance of HR information systems and automation.
Developing strong relationships and communicating effectively with customers and stakeholders from different geographical locations to understand their business processes to organize and document their value drivers such as requirements and exceptions, risks and dependencies, systems interactions, potential improvements, and return of investment through expected systems improvement savings.
Business engagement expert, perform process observations, set desktop automation standards, owns L3 fixes, validates and onboards new tools and technologies End-to-End ownership of HR systems including troubleshooting, performing root cause analysis, bug fixing, users access management, change control board impact assessments, escalating and partnering with upstream and downstream internal technical teams or external vendors.
- Strong analytical capabilities and drive process improvement.
- Proactive problem-solving and proposing solutions.
- Excellent communication and presentation skills.
- Good ability to work in a multitasking environment.
- Ability to work both independently and lead efforts as part of a global virtual team.
**Qualifications**:
Minimum Qualifications:
Bachelor's Degree in Computer Science, Information Systems, or related field.
2+ years of experience in the following:
Software engineering, including knowledge of development principles, frameworks, and technologies.
Programming skills (web and desktop tools) Scripting language experience JavaScript, AJAX.
1+ years of professional experience in the following:
Databases: Access, MS SQL (stored procedures, SSIS).
MS Power Query and Macros (VBA scripting) / MS Office Excel for data analysis / MS SharePoint Online (Power Automate, Forms, Workflows)
Advanced written and spoken English.
Must have a permanent-unrestricted right to work in Costa Rica.
Preferred Qualifications:
Robotic Processing Automation Configuration skill and knowledge (RPA).
Programming skills (web tools and desktop tools): Scripting language experience (Perl, Python, R, JavaScript, AJAX)
Agile Methodology (Scrum, Kanban)
Windows Servers Administration, UML, Flowcharts.
HR systems background, SAAS, and project management experience.
Knowledge of ITIL Service Management.
**Inside this Business Group**:
Intel's Human Resources group is responsible for hiring, developing and retaining the best and brightest employees while continuing to strengthen the company's culture and values. Intel Human Resources provides first-rate, cost-effective services and support to employees worldwide and is dedicated to advancing Intel's business goals.
**Posting Statement**:
All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.
**Benefits**:
**Working Model**:
This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site.
**In certain circumstances the work model may change to accommodate business needs.**
JobType
Hybrid