Heredia Email Support Representative (On Site)

**About Us**

Deliver a competitive advantage for your brand with deeper customer connections in the moments that matter.

**Job Summary**

**Objective**:
Provide high-quality and accurate resolutions to customers under stipulated policies and procedures, by answering general inquiries and offering solutions, to make sure that objectives set by the client are met successfully. To help customers by providing technical assistance, rostering support, product guidance, and training to customers.

**Primary Job Responsibilities**

**Requirements**:

- **Fluent in verbal and written English High Proficiency level (85 %>). (must)**:

- **Schedule Flexibility. (must)**:

- **Mid to Advanced Excel knowledge. (must)**:

- **At least 6 months of customer service experience (must).**:

- Previous Experience in EdTech rostering support
- Experience with educational software
- Ability to talk and type during a call.
- Excellent Customer service skills.
- Collaboration & Teamwork.
- Proactive

**Responsibilities**
- Provide guidance/training to customers in the use of all online products
- Troubleshoot issues, determine cause, provide resolution and/or workaround, and document activity

**Skills/Knowledge/Abilities**

**Education**

Associates

High school diploma or equivalent