Costa Rica, San Jose
- United Kingdom, ManchesterToday, Lonza is a global leader in life sciences operating across three continents. While we work in science, there's no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that's the kind of work we want to be part of.
We are currently seeking a **Head of Operational Excellence (Source to Pay)** to join our wonderful team within our Manchester shared service center. The Head of OE supports the design and deployment of processes and assumes full ownership of operational support alongside project support and continues improvement initiatives within the respective GBSO process area. Leading their team, they ensure the smooth running of activities in existing processes through monitoring, hands-on troubleshooting, and a continuous improvement via approved projects and small to medium OE initiatives. Furthermore, the Head of OE keeps in touch with recent technology, innovation and Lonza's needs to further drive efficiency and automation of the processes.
**Key responsibilities**:
- Support global vision, roadmap and objectives for the end-to-end process and technology.
- Act as a change agent to ensure that change process is deployed with mínimal disruption and in a sustainable manner across the Organization.
- Create strong business partnering with key stakeholders and conduct regular reviews to align process strategy and drive change and user adoption of standard processes and technologies.
- Build a strong internal stakeholder support environment based on cross functional collaboration and stakeholder training programs.
- Collect best practices, benchmarks and ideas from External Expert Network, Shared Services Center(s) and the Business in general to drive world-class solutions. Help identify and own innovation projects and related business case.
- Ensure data driven process performance monitoring to pro-actively identify and solve issues, escalating when necessary. Make use of data to drive a culture of continuous improvement in existing and future digital solutions.
- Manage direct reports, provide coaching and support to drive efficiencies and capabilities.
**Key requirements**:
- Good understanding of GBSO workstreams and respective Finance processes
- Excellent understanding of process changes and lean principles
- Ability to create and conduct presentations and trainings effectively
- Strong analytic and decision-making abilities
- Good interpersonal and influencing skills
- Able to work effectively at all levels in an organization
Every day, Lonza's products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.
People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.
LI-SG1
**Reference: R54589**:
