Pfizer's Global Business Services (GBS) Shared Services is a well-established operation with beginnings in Memphis, Tenn., in 1997. The organization expanded to Europe in 2003, Asia in 2007, Latin America in 2013, Eastern Europe in 2014, and AFME in 2016. GBS Shared Services has a workforce of more than 1,000 Pfizer colleagues.
The GBS Procure to Pay Team Lead role is responsible for oversight and managing a team that supports Americas markets' P2P activities including Purchasing Requisition, Vendors Creation and Maintenance, Invoice processing, Issue resolution, and P2P Global Support. This role supports senior leadership in the management of P2P operations for the markets supported by the GBS San Jose.
The P2P Team Lead is responsible for delivering operations of the Procure-to-Pay process at high-quality standards in line with key objectives and agreed service levels. Define and implement P2P best practices according to industry standards and in line with Pfizer's strategy; taking into consideration accounting standards, internal controls, and regional policies and leveraging technology platforms to bring effectiveness and efficiencies to the operation. Operational delivery through the engagement of both internal and external stakeholders and service providers.
The primary purpose of the role is the management of the P2P Operations Hub providing front-line management regarding P2P end-to-end processes.
This position includes other administrative support activities that are assigned and deemed necessary for team management.
Position Responsibilities
- Works closely with the senior team leads to prioritize team workload and proactively follow up on outstanding items
- Owns P2P procedures from start to finish, ensuring the best possible outcome
- Management is the first point of contact for all P2P customers
- Ability to solve highly complex issues that involve multiples areas
- Partner with senior leadership to develop and translate the vision and strategy of Procure to Pay from a systems, process, policy, and procedures perspective.
- Maintains and when possible exceeds metrics and goals helps to monitor metrics
- Takes initiative in identifying processes and initiatives that fit into our Digital Finance strategy
- Thinks strategically with strong analytical and process management skills
- Capable of leading a team that may be extended to a third-party outsourced team
- Actively supports our GBS value proposition by keeping processes aligned with our delivery model and global standard
- Enhance our internal controls structures and optimize our processes
- Leads and supports, in-house processes, continuous improvement initiatives, projects, and stakeholder collaborations
- Ensure the timely and proper execution of adequate internal controls and understanding of the SOPs
- Liaise and collaborate with key internal and external stakeholders as well as Senior Leaders across Pfizer to help drive shared goals and implement initiatives
- Responsible for keeping accurate and up-to-date Work Instructions, Job Aids, and Desktop Procedures documentation
- Knows and comprehends the accounting cycle involved in each customer´s interaction, being able to assess the impact of his/her actions in a broader picture of the organization
- Provide guidance and leadership regarding complex global P2P processes and procedures
- Takes primary responsibility for market engagement initiatives
- Conducts a regular review of the process's performance alongside other colleagues and managers, providing expert guidance and coaching to other colleagues
- Maintain complete and accurate standard operating procedures and SOX-related internal control documentation.
- Acts decisively to optimize practices, address risks, and give guidance to colleagues within the teams
- Ensures internal and external customer satisfaction by developing partnerships, understanding business unit unique requirements, being responsive, and resolving issues in a timely manner
- Manages external and internal customer metrics and mutually established Service Level Agreements (SLAs) to identify continuous strategic improvement projects to optimize financial processes
- Maintains focus on global alignment and standardization with GBS has driven technology and process initiatives
- Strong management and organizational skills required to coordinate and manage multiple cross-divisional work processes and projects
- Demonstrated ability to understand challenges and resolve them in a proactive manner consistent with company values
- Establishes an environment of valued community involvement and one with consistent and timely reward and recognition of achievements
- Continuously evaluates developmental needs of the team members and establishes plans for the continuous delivery of required training when needed
- Creates a work atmosphere consistent with Pfizer values and conducive to a high degree of teamwork
- Ability to operate independently and remain focused thro
