WHAT YOU'LL DO The Global L&D Service Center assumes responsibility for managing participant pools across our L&D Journeys.
We lend critical support to the planning, preparation, and execution of all journeys encompassing tasks such as LMS management, calendar scheduling, virtual live program hosting, training material preparation and journey performance metrics.
We are seeking a motivated Learning & Development (L&D) Assistant to join our team and take on a pivotal role in supporting our Global Learning Journeys tailored for our consulting and business service teams.
The ideal candidate should demonstrate exceptional organizational skills, effective communication abilities, and a flair for handling multiple tasks seamlessly.
The ideal candidate should also possess strong skills in email writing, data analysis, and demonstrate flexibility in handling repetitive tasks.
YOU'RE GOOD AT The Global L&D Team thrives on dynamism and adaptability, consistently aligning with the evolving needs of the business.
Flexibility is crucial in our roles, which adjust according to global priorities.
While specific responsibilities may shift, the initial focus areas of this role will likely include: Facilitate the planning, coordination, and execution of Global Learning Journeys, serving as the primary liaison between participants, presenters, and event logistics.
Strategically plan and schedule virtual classes, accommodating diverse time zones and cohorts to ensure optimal participation and engagement.
Oversee the entire participant lifecycle, from initial registration and invitation distribution to tracking final attendance.
Maintain consistent communication with participants, handling inquiries, cancellation requests, and logistical concerns throughout the event lifecycle.
Update and maintain the training database, tracking participant statuses, registrations, cancellations, presenter information, and training hours.
Demonstrate proficiency in email communication and Excel to efficiently manage tasks and streamline processes.
YOU BRING (EXPERIENCE & QUALIFICATIONS) Undergraduate degree, studies in management or communications.
Proficiency in using virtual collaboration tools, video conferencing platforms, and Microsoft Office Suite.
Knowledge and confidence in Zoom is an advantage.
Proficiency in database management and data entry, ensuring accurate and up-to-date records.
2 years of relevant work-experience, preferred in HR, L&D or event management, experience from a professional service firm is a plus.
Experience at BCG preferred, especially understanding of BCG culture and practices.
Strong attention to detail and a commitment to delivering high-quality experiences for participants and stakeholders.
Experience with working in a virtual environment a plus.
Exposure and hands on experience on LMS (SABA, Successfactors, Adobe..etc) or any HRMS system.
Ideally international experience during studies or professional employment.
Awareness of cultural differences and willingness to adapt workstyle to a multi-cultural environment.
YOU'LL WORK WITH The Global L&D Assistant functions as a key member within the Global L&D Service Center, an integral component of the worldwide Learning & Development Team.
Operating as a "virtual, global training team," this unit is distributed across various BCG offices.
This role is embedded within BCG Nexus Costa Rica.
Within this context, the role thrives in a dynamic, fast-paced, intellectually stimulating, and service-focused milieu.
The Global L&D Assistant collaborates closely with Learning & Development Program Managers, Finance, and other pertinent segments of BCG, fostering seamless synergy.