IntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.Your Role and ResponsibilitiesThe 1st line manager will have operational responsibilities up to 35 employees providing executive assistant support to North America and Costa Rica-based IBM executives. This position includes full responsibility for all personnel matters such as workforce planning and guidance/coaching of staff to ensure that business objectives and client requirements are met. In this role, the manager must effectively manage business operations, handle internal client escalations, identify issues and implement actions that will result in high client satisfaction. Additionally, it is expected that the manager builds a business relationship with the IBM Executives assisted by the team under his/her, making the manager accountable for an average of 150 clients and their satisfaction with the GA service.This manager will be responsible for the Executive Administrative Assistants who have a work schedule based on the US EST and CST. Therefore, this manager currently needs to support his/her team from 6:00 AM to 3:00 PM from March to November and 7:00 AM to 4:00 PM from November to March. It is expected that the current role will also cover the US PST schedule on occasion from 9:00 AM to 6:00 PM, from March to November, and 10:00 AM to 7:00 PM. Please note that this schedule may change based on business needs (within the options already shared).Required Technical and Professional Expertise- A minimum of 2 years of work experience in Leadership roles (People Manager)- Organizational, multitasking, and decision-making skills are essential- Able to motivate and coach new employees- Detail Oriented- Excellent Customer Service Skills- Ability to communicate effectively- Advanced English skills- Experience managing client escalations- Project Management skillsPreferred Technical and Professional Expertise- Intermediate Excel skills- Experience working with IBM ExecutivesAbout Business UnitIBM Corporate Headquarters (CHQ) team represents a variety of functions such as marketing, finance, legal, operations, HR, and more, all working together to solve some of the world's most complex problems, help our clients achieve success and build collaborative work environments for IBMers.Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.Are you ready to be an IBMer?
