Back Office Agent (19592)

**We are still growing with new and exciting opportunities - Be a part of our team!**We have a new **Canada-based** client who is looking for **Back Office Agents **to add to our Team. **The first class starts on March 18th.**As a **Back Office Agent, **you will:**Key Responsibilities**- Resolving complex billing, collection, and customer contract queries.- Resolving account and transaction, exceptions, audit and integration related issues.- Responding to and resolving all cases and issues referred to back-office CSRs in a timely fashion.- Contacting customers as and when required to resolve customer issues.**Requirements**:- Previous experience in back office role is preferred- English Proficiency of CEFR B2 / 85% or better- Successful completion of high school education is preferred- Position fully Work from Office**Why work with us?**- Monthly salary $800 to $850 USD, with the potential to earn up to $250 USD in monthly bonus- Monday to Friday schedules - **Weekends off**:- Performance Bonus- Birthday day off (paid)- Marriage Leave (3 days paid)- Bereavement Leave (3 days paid)- Free counseling sessions- Point-to-point transportation- Annual merit increase- Asociacion solidarista- Dental Benefit- SmartFit Partnership- Employee Discount Hub (Discounts in restaurant, hotels and flights)- Free parking for all employees- An amazing work culture where you can learn and grow- Opportunities for internal growth within the company**About us**Bill Gosling Outsourcing provides a career opportunity in Customer Service, with various shifts and full-time hours in our state-of-the-art call center. We strive to create a fun, diverse, and engaging workplace, which promotes both personal and professional growth.**Where are we located?**We are located in the beautiful Centro Corporativo El Cafetal in La Ribera de Belén, Heredia beside the Marriott Hotel.**CHECK US OUT!