Syniverse is the world's most connected company. Whether we're developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world's most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we're able to provide our incredible talent with an innovative culture and great benefits.
Who We're Looking For
The primary focus of this role is to provide support for managing relationships with our Roaming Partners and other Financial Clearing Agents.
Some of What You'll Do
Primary Duties and Responsibilities:
- Producing all credit/debit notes on behalf of clients.
- Liaising with all partners of our clients to build relationships, resolve queries, answer questions and relay information.
- Acting as back-up support to an assigned individual and performing ad hoc tasks upon Lead/Manager request.
- Monitoring internal Service Level Agreements (SLA) and escalating unresolved problems to Lead/Manager when appropriate.
- Raise tickets via Swift for any customer service requests and ensure closed within target completion date.
- Performing billing process and generating reconciliation report/process.
- Running process cut-offs as required and processing and reviewing FX trading.
- Generating payment lists; downloading and storing payment information.
- Performing payable invoice reconciliation process, including approval or adjustment of invoices received from roaming partners.
- Follow up on unapproved / missing invoices in line with BA GSMA documents associated with the payable invoice resolution process.
- Resolving any general day to day roaming partner problems that may arise.
- Responding to requests for information from roaming partners and internal colleagues.
- Amending positions, setting up manual payments and raising interest invoices.
- Loading data into the system where not automated.
- Monitoring loaded data; referring or escalating issues when appropriate.
- Daily allocation of receipts for assigned clients, including clearing of unallocated positions.
- Managing clients' debt levels in adherence to SLA / KPI specific to client or generally set as per Service Agreement or GSMA standards; escalating unresolved problems to Lead/Manager as appropriate.
- Running, checking and sending of reports or due service information to the client.
- Allocation of issues and escalation to Client Services Manager if required.
- Act as second support to an assigned individual. Responsible for managing their clients during any absence.
- Manual trade requests, funding Validation and follow up till completion.
- Regular customer reviews and conducting conference call, video conference and attending site visits.
- Requests for information related to the client from internal colleagues.
- Requests for information to the client.
- Create, update & maintain agreement details for IOT transactions
Job Requirements:
- Degree (financial / economics studies) or Accounting qualification or having a minimum of 2 years accounting/finance experience.
- This job is an entry level position Job-related experience.
- Excellent communication skills.
- Intermediate Excel user skills.
Why You Should Join Us
Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.
At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world.
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