Description Who we areOur Mission is to inspire authentic and meaningful connections.Selina was born out of a desire to celebrate the nomadic lifestyle: toexperience our planet's most beautiful places, to build community, toengage with locals and fellow travelers, to work and enjoy new adventures.What the role isThe Experience Leader will be our #1 fan!
Is the heart and soul of Selina,leading the Experiences at the unit level by bringing the location's conceptto life, ensuring we deliver memorable experiences to our guests, visitors,and staff aligned with our brand and mission.This role will be successfully executed by managing all the content,programming design and execution at the location working hand in handwith internal and external parties, managing the required support fromother departments' staff and in close relation with the Cluster ExperienceManager.The Experience Leader will work part time in a Front of the House roleincluding but not limited to reception and tour desk.The key to excelling in this role is to have a social personality, enjoyinteracting with people from around the world on a daily basis, bewell-organized, have great time management skills, strategic creativity andcritical observation skills.ResponsibilitiesWhat you will be doing? To be Selina's #1 Fan: Connect with guests and make sure topromote all experiences.
Transmit knowledge, passion, emotion,energy and motivation to the location team.? Weekly and monthly activities, programming, planning andexecution, with guidance of the Cluster Experience Manager.? Owner of Whatsapp Location Guest Chat.
In charge of keeping italive and a place to connect.? Owner of Whatsapp direct communication with guests.? Heart of guest experience: Engage with customers involving theentire team throughout your shift (especially be present duringcheck in and check out hours in order to receive feedback fromguests).? Implement the Welcome Drink.
Daily gathering for new check-ins inorder to connect between travelers.? Daily Property Walk and following the Experience Checklist at leasttwice a week.? Continuously Communicate & Follow Up on experience objectivesand Destination Index metrics action plans with the support of theCluster Experience Manager and the Cluster General Manager.? Compliance on music (Soundtrack).
Properly running the officialSelina playlist, controlling the right volume and music selectedthroughout the day.? Own the physical communication on location (brand & marketingguidelines) in its proper implementation and constant update.
(print & place)? Support content creation for social media at location level.? Provide team leadership, mentorship and supervision tolocation-based staff for Experience metrics success.? Tell guests and visitors about our tours and transportation.
Sharethe characteristics of these unique experiences that will help themcreate unforgettable memories.? Promote the sale of Cowork, Retail, T&T, Surf, Spa and wellnessduring their shift and communicate to the rest of the team theirindividual daily and weekly targets, and be the engine that movesthem to achieve their targets (hence the importance of the profile).? Support management of local community relations.? Coordinate residency & Exchange program at the location, receivingcontent creators and supporting them on getting the bestimages/photos/experiences that the location has to offer.? Replying to all online guest reviews and feedback in a timely andinformative manner.? Be the point of contact for Local community contributors (LocationExperience Board) when on site.Requirements (language,years of experience, thearea of experience, specificknowledge)What you need for the role? Must speak English and the local language of the country ofapplication.? Previous experience in hotels, restaurants and managing on siteactivities.
Experience working with lifestyle brands and marketing ofevents is an advantage.? Knowledge of PMS systems is an advantage.? Certification in any wellness related teaching (Yoga, Meditation,personal training, etc) is an advantage.? Certification in any art/music/cultural teaching is an advantage.? Experience with PR, brand management, event production, retail,design, and festivals is an advantage.? Grassroots experience working in multicultural environments witha diverse group of local and global stakeholders.? Experience in managing community relations.? Microsoft Office and Google G-Suite proficiency.? Knowledge and sensitivity of local culture.? Social, energetic & fun spirited personality.? Time management skills.? Creativity.? Ability to network and negotiate.? Experience in group facilitation.BenefitsWhat can you expect? Competitive salary? No dress code? Pet-friendly (as long as your pet is friendly)? Multiple online training opportunities? Cultural events and wellness activities at Locations.
Volunteeringwith Selina Gives Back; because sharing is caring? Huge Selina experience discounts on your stay, food & fun foryou AND your friends & family (you can expect to become evenmore popular among your friends)? Have your birthday off? Amazing referral program with cash and global holiday packages;we know you hang out with other great people? Extra country-specific benefits; we can tell you more during theapplication process.