**Digital Banking Analyst, Payments - Santa Ana, Costa Rica**
Are you analytically inclined and ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions?
Have you been searching for a company that offers impressive growth opportunities?
Join Western Union as an Digital Banking Analyst, Payments.
**Western Union powers your pursuit.
**
**Role Responsibilities**
- Develops, as needed, the appropriate processes, procedures, and metrics to measure the quality and effectiveness of Global Operations.
- Managing WU Digital banking Card disputes and collections process.
- Build the necessary relationships with process owners, including vendor sites, ROC leadership, training, quality assurance and metrics teams.
- Demonstrating partnership with other digital departments such as payment exceptions, Compliance, and any others to support customer enquiries or issues.
- Supports Manager building the strategy and improving internal processes.
**Role Requirements**
- At least 1-2 years working experience within digital payments and/or cards related areas.
- Understanding of operations and Card dispute management & collections processes within financial services industry.
- Experience with process enhancements and/or process automation.
- Excellent analytical, critical thinking and problem-solving skills with attention to details and the ability to effectively communication between business and information technology teams.
- Strong interpersonal and conflict resolution skills, ability to interact with all levels of management.
- Good knowledge of MS Excel.
- Experience with VISA dispute resolution process and tool (VROL) would be considered a big plus.
- Experience in writing database queries is a plus.
Ability to produce datasets and reports for analysis and MS Office proficiency.
- Bachelor's degree in finance, business administration or equivalent skills are required.
- Fluency in English with outstanding verbal, writing, and listening skills (B2+).
**We make financial services accessible to humans everywhere.
Join us for what's next.
**
Western Union is positioned to become the world's most accessible financial services company —transforming lives and communities.
We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe.
More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
**Benefits**
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
Your Costa Rica
- specific benefits include:
- Asociación Solidarista
- Paid time off including extended maternity leave.
- In house company doctor services
- Continuing Education
- Transportation services options
- Parking spaces
- Hybrid model work
- Flexible Working Schedules if applicable
- Referral Program award
- Employee Resource Groups (ERG) and committees to volunteer with
- Carpooling Program
- Price Smart membership
- Pan American Medical and Life insurance
- Cafeteria Subsidy