Customer Support Specialist (Fully Remote)

How We WorkWe're on a mission to create the most innovative and industry-leading cryptocurrencies exchange.Our team is globally distributed, so clear communication is critical.
We are in constant contact as we hustle to develop, support, and deliver the best platform possible for our users.
If you get excited about being in an industry that is breaking new ground and have a disposition of confidence towards challenging technical feats, we want to talk to you.We're currently looking for a Customer Support Specialist to join our team.
The position is remote and available to anyone self-driven, and with the experience and capacity to contribute to our vision.
Key responsibilitiesEffectively handles inquiries and requests from corporate and professional tradersContinuously upgrade skill setsLead by example to demonstrate full ownership of outstanding customer serviceContribute to the positive customer support culture through active participation and support of the Bitfinex vision, initiatives, and objectivesCross-team interactionsYou must be able to work independently with minimum supervision, flexible as to working arrangements and hours, and confident in making decisions in accordance with Bitfinex's practice.Experience and a deep interest in working with Finance, Mathematics or StatisticsGood understanding of trading and derivatives marketsStrong analytical abilityExperience in customer relations, ability to handle requests and inquiries is essentialExcellent communication skills in EnglishPassionate about cryptocurrency and blockchain worldDetail-orientedSecurity and privacy focusFamiliar with Office Suites (especially Excel)