Customer Support Associate - Ops - Customer Service

**Job Summary**:

- The role of the Customer Support Associate - Client Services is to facilitate a positive journey for Clients through the efficient and timely handling of pre
- and post-transaction queries, driving Client satisfaction and retention.
- This role supports and encourages Clients in using online digital tools and identifies opportunities for upsell, working closely with the Sales team.
- Schedule will be hybrid and training will be in the morning shift. Information regarding this will be covered during the screening call.

**Duty/Responsibility**:

- Keying in transactions, sending customer communications and processing payments, as well as renewing monthly transaction requests.
- Maintain accurate SFDC records.
- Ensure that client requests are handled on time and with accuracy.
- Participate in team initiatives as needed.
- Identifies areas of improvement and put them forward to the team.
- Liaising with internal departments regarding post payment queries and you are expected to proactively manage control and control work levels.
- Adhering to compliance and regulatory requirements while delivery high level customer.