Customer Support Associate - Ops - Customer Service

**JOB REQUIREMENTS**:

- 1 years' experience in a busy team in a client-facing function within the financial services sector.
- A passion for excellence in customer service and customer management, along with a proven track record for embedding this passion in team culture.
- Ability to lead by example and deliver service excellence to customers
- Maintain and exceed targets and meet tight deadlines
- Able to identify own development areas and training needs
- Excellent communication and listening skills with the ability to network and build internal/external relationships at all levels
- Build and maintain supportive relationships with key business contacts, to include the forging of relationships with key stakeholders within the business
- Ability to influence others to a desired outcome
- Highly driven, with strong desire to succeed
- Analytical capacity and innovative problem-solving skills
- High degree of professionalism, with a confident, assertive style
- Desire to exceed personal and team targets
- Team player
- Effective time management skills
- Solid computer skills with ability to use MS Outlook, Excel, Word, PowerPoint and the Internet