**Job Purpose**:
Primary contact for the customer inquires regarding products and services. Drives high adoption levels on products and services capabilities. Increase the usage of licenses and service hours. Increase customer engagement by identifying new sales, upselling, cross-selling opportunities and transfer them to the sales team. Provide effective customer service and sales support for all internal and external customers. Create opportunities based on the data obtained from customer interaction.
**Responsibilities**:
- Review CRM cases and provide proper follow-up to current customers
- Engage constantly with customer to keep track of product adoption and consumption levels
- Promptly attend customer escalations and act as a center of contact to engage other departments as required
- Log all activity related to the accounts and opportunities generated in the corresponding platforms
- Provide entry level training (Demo Session)
- Analyze customer and account data to identify areas of improvement and set action plans
- Provide valuable insight to the company based on the data and information obtained from customer interactions
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**Knowledge, Skills and Experience**:
- >1 to 3 Years of relevant work experience is required.
- Required Education: High School Graduate
- Able to execute instructions and to request clarification when needed.
- Able to use common office equipment.
- Possesses basic data entry skills.
- Able to perform basic mathematical calculations.
- Able to recognize and attend to important details with accuracy and efficiency.
- Able to communicate clearly and convey necessary information.
- Able to converse and write effectively in English and other local / regional language.
- Understand, communicate, and collaborate effectively with people across various identities.
- Possesses strong organizational and time management skills, driving tasks to completion.
- Able to adjust readily to change and adapt as needed.
- Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
- Able to effectively multi-task.
- Able to collaborate and build solid, effective working relationships with others.
- Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
- Able to quickly learn/adapt to new systems and technology.
TD Synnex Statements:
TD Synnex is an Equal Opportunity Employer
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
At TD Synnex we embody our shared values of Collaboration, Accountability, Integrity, Excellence and Inclusion. Our organization strives to provide a diverse and inclusive environment for all our colleagues, company and community.
**What's In It For You?**
- ** Elective Benefits**: Our programs are tailored to your country to best accommodate your lifestyle.
- ** Grow Your Career**:Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- ** Elevate Your Personal Well-Being**: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- ** Diversity, Equity & Inclusion**:It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- ** Make the Most of our Global Organization**: Network with other new co-workers within your first 30 days through our onboarding program.
- ** Connect with Your Community**: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!