Customer Service Representative

**Duties and Responsibilities**

Responsible in providing customer service regarding pricing, availability and delivery, order placement and inquiries, order maintenance (add, cancel, approve, routing options, changes, and general product inquiry to TESCOM AGI. Ensures information given to customers is timely and accurate. The representative is also expected to assist customers on basic shipping issues like shortage, overage, etc. which may require them to do research and analysis.
- Provides inside sales support for pricing and availability.
- Assists customer on basic order queries such as status, expedites and cancellations.
- Assists customers on general product inquiry (as available in the system).
- Performs other duties and responsibilities as assigned by management.

**Qualifications**
- Customer Service Experience: 1+ years
- English Level: B1+
- Performance: Successful or above
- Demonstrated systems and process knowledge
- Very good customer support skills
- Multi-tasking skill in a fast-paced environment
- High sense of urgency and comprehension skills
- Strong in written and verbal communication
- Ability to work well under pressure
- Accurate in delivering outputs

**Working Conditions**

Application and Technical Support team delivers assistance to Global customers therefore the person on this position must comply with **US business hours and working days.**
- Schedule: Monday through Friday from 8am to 5pm CST
- Some overtime may be expected
- US holidays are different from CR holidays. The nature of the business demands coverage for US working days therefore it might be necessary to work on a holiday. This will be notified by the supervisor ahead of time and will be paid according to CR law.