Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get started!
We are still growing with new and exciting opportunities - Be a part of our team!
We have a new Canada-based client who is looking for Billing Agents to add to our Team. The first class starts on March 18th.
As a Billing Agent, you will:
Interact with customers/ customer information on a daily basis, promptly responding to all inquiries in a courteous and efficient manner. Provides information to customers about product features. Helps customers when they are faced with problems or need information and/or ensure customer information is updated accurately.
Key Responsibilities
Responsible for responding to inbound call inquiries and complaints related to billing such as:
- Price inquiries and bill discrepancies for protection and/or maintenance plans.
- Price inquiries and bill discrepancies for rental products.
- Service installation charge disputes.
- Account issues (e.g., product not billed, bill corrections, incorrect bill, update contact information).
- Payment inquiries (e.g., how to make payment, payment due date, how to sign up for pre-authorized payment);
- Deceased Customer.
- Enrolling Customers on e-billing.
- Billing overall inquiries, including summary requests for historical data.
**Requirements**:
- Previous experience in Customer Service is preferred- English Proficiency of CEFR B2 / 85% or better- Successful completion of high school education is preferred- Position fully Work from Office
Why work with us?- Monthly salary $900 to $950 USD, with the potential to earn up to $250 USD in monthly bonus- Monday to Friday schedules - Weekends off- Performance Bonus- Birthday day off (paid)- Marriage Leave (3 days paid)- Bereavement Leave (3 days paid)- Free counseling sessions- Point-to-point transportation- Annual merit increase- Asociacion solidarista- Dental Benefit- SmartFit Partnership- Employee Discount Hub (Discounts in restaurant, hotels and flights)- Free parking for all employees- An amazing work culture where you can learn and grow- Opportunities for internal growth within the company
- About us
Bill Gosling Outsourcing provides a career opportunity in Customer Service, with various shifts and full-time hours in our state-of-the-art call center. We strive to create a fun, diverse, and engaging workplace, which promotes both personal and professional growth.
- Where are we located?
We are located in the beautiful Centro Corporativo El Cafetal in La Ribera de Belén, Heredia beside the Marriott Hotel.
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