**Why ClearSource?**
ClearSource is a people-driven company focused on delivering exceptional customer experiences every day! We truly believe in our Core Values - Customer First, Personal Accountability, Humble Courage, Hungry, and Happy & Healthy. They define ClearSource's DNA and make us a great company to work for. We support all our people in helping them realize their greatest potential.
ClearSource is looking for an exceptional **Customer Service Representative **to work with our customer service champions. If you are passionate with an extraordinary customer service mindset and want to join a company with a fantastic work culture, then this opportunity is for you!
**What you will do as a Customer Service Rep**
- Answers calls, chats, and SMS to provide the best process-related resolution.
- Care for customers in accordance with ClearSource standards of quality.
- Assist Social Marketers or Customers on how to navigate their accounts on the website.
- Assist Social Marketers or Customers regarding password reset, and F&F codes.
- Assist Customers on how to upgrade their account.
- Process new orders, replacements, and refunds.
- Provide shopping credits if necessary, and refund.
- Check order status or tracking information.
- Assist customers in signing up as a social marketer.
- Answer commission questions about daily pay, monthly pay, and commission eligibility.
- Assist Social Marketer regarding the missing or lost commissions.
- Formulate and ask relevant and important questions.
- Document the transaction and customer interaction using approved tools.
- Follow set processes, protocols, company rules, and team house.
- Collaborate with other CSRs, leaders, other departments, or clients to find appropriate solutions.
- Complete all compliance training on time.
- Perform other duties responsibilities that may be assigned from time to time.
**Requirements**:
**What ClearSource Needs from You**
- High School Graduate
- Preferably with 1-year BPO Customer Service Experience (Voice)
- Above average English communication skills
- Wired internet connection with a minimum of 25mbps for download and upload
**Benefits**
Enjoy these outstanding perks and benefits:
- Competitive salary
- Medical and dental Insurance (with free dependents)
- Group life insurance
- Paid time off (PTO)
- Outstanding career growth
- Passionate, energetic & innovative work culture
- Friendly, team-driven environment
- Skills and leadership development
