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- Enhance, create and audit material via methodology and framework (i.e. can work with others for it to happen but lead the charge of this)
- Identify content/ tool gaps, opportunities for best practice and training improvement maps across organization
- Support raising the bar of content and tools across the organization
- Lead, manage and develop team members to ensure optimization of performance and growth
- Lead and Assist with learning and development of in-house learning modules
- Help in establishing, direct, and maintain a learning management system (Workday Learning) that ensures effective learning outcomes and return on investment
- Help implement innovative learning and technology across the company
- Ensure team (and self) participates and builds skills in Global Train-the-Trainer sessions and that the team supports and influences the direction of training globally.
- Work in partnership with management to determine training needs and assist in the development of the organization's learning process
- Develop direct reports to understand, buy-in and influence vision of learning and implement the vision via transforming materials, exercises and approach to learning (when appropriate)
- Coach and support team in following methodology and standards set by global training.
- Monitor training programs and materials to ensure they are effective and up to date
- Helps identify report and influence key learning metrics across the organization.
- Lead, manage and develop team members to ensure optimization of performance and growth
- Oversee training rollouts for new clients as part of their on-boarding process
- Develop learning strategy and set direction for team and offices/regions they work in.
- Influence, build and contribute to the training fulfillment for our client
- Interface with global training team to support, build and enhance best practices in training.
- Ensure compliance with Training and related QAPs
- Maintain and update the Quality plan in adherence to the BMS.
- Interact positively with members of all seniority across the business to help problem solve and foster our culture in a fast-paced environment.
- Continuous learning about new and different software and innovate while collaborating with others.
- Work with the global training team to help enhance their capabilities, champion best practices and support functional trainers as part of our vision of training as a Center of Excellence.
- Convert instructor-led training workshop content into engaging and interactive courses.
- Assist stakeholders and requesters in analyzing training needs, identifying learning solutions, and developing content.
- Facilitate working sessions and/or focus groups to gather insights, feedback and solutions. Partner to provide recommendations on training solutions.
- Analysis on current material and recommend enhancements and solutions to meet the desired performance objectives/gaps.
- Develop and implement new training methodologies, procedures, and materials.
- Assist the Manager, Learning and Development in completing file and performance reviews and conduct training and coaching
- Attend to meetings with clients and/ or any other staff member.
- Champion company core values and other company programs to engage and motivate our employees
- Other duties as assigned