**Associate, Anti Money Laundering Compliance - Santa Ana, Costa Rica**
Are you ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions? Do you enjoy recognizing and analyzing patterns? Join Western Union as an Associate, Anti Money Laundering Compliance.
**Western Union powers your pursuit.**
We are looking for someone who would be part of the Global Sanctions & Interdictions Team responsible for providing technical support for Customers, Agents and/or Services Associates performing complex duties with a high level in Western Union.
**Role Responsibilities**
- Responsible for providing technical support for Customers, Agents and/or Services Associates performing complex duties with a high level of technical/business knowledge.
- Work will be a mix of both on-line and off-line duties and will be specific to one of the following functions: Government Sanctions Interdictions (GSI), Agent Victim Fraud (AVF), or Know Your Customer (KYC).
- Will perform inbound and outbound phone interviews with customers, educating and raising awareness about consumers, Agents and/or Services Associates.
- Responsibilities related to AVF are utilized all available tools and analyze relevant information in order to identify if fraud was committed against a WU location.
- Will deliver customer support in relation to the identification process by handling the information inquiries and handling complaints.
- Responsibilities related to KYC are responsible for identifying how Western Union services are being used by our frequent customers.
**Role Requirements**
- 1 or 2 years of experience is a plus (ability to commit to 4-6 weeks of training required).
- High School degree required.
- Proficiency in English language mandatory.
- Advanced Verbal, written and listening skills.
- Analytical, Multi-tasking, reactive and attention to detail.
- Ability to learn computer systems quickly.
- Hybrid model (Depending on companies needs it may change).
- Schedule: Mon-Sun schedules (includes weekends)
**We make financial services accessible to humans everywhere. Join us for what's next.**
Western Union is positioned to become the world's most accessible financial services company —transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
**Benefits**
Your Costa Rica
- specific benefits include:
- Asociación Solidarista
- Paid time off including extended maternity leave.
- In house company doctor services
- Continuing Education
- Transportation services options
- Parking spaces
- Hybrid model work
- Flexible Working Schedules if applicable
- Referral Program award
- Employee Resource Groups (ERG) and committees to volunteer with
- Carpooling Program
- Price Smart membership
- Pan American Medical and Life insurance
- Cafeteria Subsidy
**Our hybrid work model**
Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.
Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.
LI-Hybrid