**EMBRACE THE WORLD: HOP ON YOUR NEXT ADVENTURE WITH US!**
We are a lively and diverse team, founded by our CEO Julian Weselek in 2016, currently active in the DACH region and France. Our ambition is to become the leading travel company for authentic, customized, multi-day trips while being mindful of our planet: we are the first travel company in the EU to set near-term carbon reduction targets approved by the Science Based Targets initiative (SBTi): this is an imperative step toward decarbonization. We are and always will be driving the change in the travel industry for a better tomorrow.
**DESTINATION? THE WORLD!**
We are discoverers. We are believers in the life-changing power of travel. On our journey we've built the amazing team that we have today - a team that sets the ambition to be remembered for building the future of travel, for consistently changing the norms of the industry and, simply, for staying true to our passion for bringing together the cultures of the world.
Tourlane is in search of a friendly and professional concierge to help manage Tourlane travelers in the Costa Rica. As a Tourlane Concierge, your core focus is to provide the best possible experience and exceptional customer service to Tourlane travelers.
**What is the role about?**
- You will act as the point of contact for Tourlane travelers who need assistance or information while traveling to the destination.
- You will proactively get in contact with Tourlane travelers and provide information through call or chat according to customer needs.
- You will inform our travelers about the newest attractions, local culture and provide valuable tips that make the customer journey more exciting and unforgettable.
- You will handle the introduction and sale of all additional activities and excursions to further improve our traveler's local experience.
- You will act as a local scout during low travel seasonality to explore best places to go, restaurants, coffee shops, activities, anything new, cool and popular for our travelers to experience
**What will you need to be successful?**
- You are a local person in the destination, you are self motivated, proactive and able to work independently but also get along with the team.
- Experience as a butler or concierge is an advantage, or any experience in sales in the hospitality industry.
- You are good at sourcing information online of the latest and most talked about tourist attractions, sights, shopping places, coffee shops, restaurants, nightlife etc.
- You have a service oriented mindset and are capable of making every guest feel valued
- You hold the citizenship of Costa Rica and live there
**YOU ARE THE WORLD**
- Working laptop and cell phone provided
- Cell phone allowance on reimbursement
- Christmas bonus of a full month salary
- 100% remote working
- 1 year limited contract, extendable
**_Sounds interesting? _**_We are excited to get to know you!_
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