**About Us**
We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results. If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you!
The Complaint Response Representative is responsible for investigating consumer complaints and providing company responses to regulatory complaints and other escalated matters. This role analyzes facts and prepares documents that meet internal and external deadlines and company quality standards. Must have an ability to understand complex consumer issues and company processes, conduct root cause analysis, and appropriately document company records. Must identify and escalate concerns and articulate findings in a clear and concise manner. Excellent written and verbal communication skills are required.
**RESPONSIBILITIES**
Track, investigate and prepare responses to consumer complaints.
Oversees and makes suggestions for improvements to daily automated and manual processes.
Process administrative material and tasks.
Identify and escalate issues that may be a risk to the company.
Perform other duties, as assigned. 5%
**MINIMUM REQUIREMENTS**
**EDUCATION**:High School Diploma **FIELD OF STUDY**:General Education
**EXPERIENCE**:1-2 years' experience in Financial Services related field
**KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES**:
- Excellent written communication skills
- Ability to multi-task
- Proficiency with MS Office products
**PREFERRED QUALIFICATIONS**
**EDUCATION**:Bachelor's **FIELD OF STUDY**:Business or Related Field
**EXPERIENCE**:2+ years in Financial Services or Legal related field
**CERTIFICATION(S)**:Paralegal Certificate
**KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES**:
- Knowledge of FDCPA, FCRA or other regulatory training
**What We Offer**
We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life.
Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.
All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions.
