Our Business Service Center (BSC), located across three regions (Americas, Europe, and Asia), are responsible for the timely and efficient delivery of standardized, global financial processes. The BSC - Americas in San Jose, Costa Rica will be responsible for the execution and delivery of a broad range of financial services and processes across our business divisions and markets for the Americas region.- Primary Responsibilities:
- High external customer interaction, high communication skills and negotiation.
- Analyze and work towards issues troubleshooting, root cause fix analysis.
- High analysis of customer account debits and credits, netting, offsets opportunities.
- Support the execution of OtC processes for America´s markets, ensuring compliance with all policies, quality and Internal, External Control requirements. SOX based.
- Timely account analysis and prompt escalation of disputes, claims, past due receivables.
- Prioritization focus, strategic thinking. Proper follow up of due receivables, full knowledge of credit terms, limits, payment methods, customer financial status, contacts, and processes to ensure prompt payment.
- Manage bad debt, write off, refunds processes.
- Achieve all defined KPIs and SLA's (DSO, AR aging, leakage risk, unapplied cash, dispute/claim resolution, other)
- Perform month end activities and/or reports for individual and team activities as needed. Perform other duties & projects as assigned.
- Support Service Center activities, be a team player and a strong liaison with third parties.
Main Requirements:
- Bachelor's Degree in Business, Accounting or Finance (Or career in progress)
- Intermediate to Advanced PC skills (MS Excel, Word, and PowerPoint)
- Minimum of 1 year of experience in order to cash processes (order- Good Business Level fluency (oral and written) in Spanish and English languages
- Problem solving and analytical skills with a proactive management style to implement
- Team player with a focus on collaboration
- Strong communication, interpersonal, and organization skills required
- Customer service skills
Preferred requirements:
- Experience in a finance or accounting department of a multinational company multinational
- SAP experience
- Accounting /Finance backgroud
- Pharmaceutical Industry experience
**Search Firm Representatives Please Read Carefully**
**Employee Status**:
Regular
**Relocation**:
No relocation
**VISA Sponsorship**:
**Travel Requirements**:
**Flexible Work Arrangements**:
**Shift**:
**Valid Driving License**:
**Hazardous Material(s)**:
**Requisition ID**:R280709
