**Req ID**: 270460
We are currently seeking a Business Support Senior Associate to join our team in Escazu, San Jose, Costa Rica.
**Position's General Duties and Tasks**:
- Works on assignments where independent judgment is required in resolving problems and making recommendations.
- Works on problems where facts may be incomplete or in a form not readily usable, where further investigation is necessary to define problems before proceeding.
- Determines research methods, identifies appropriate source materials, and prepares standard and complex documents at the request of operating unit served.
- Risk & Control (R&C) in the IT area.
- Responsible for the coordination of the Manager Control Assessment (MCA) for the IT area and its alignment with local and regional teams.
- Identify key controls in IT processes.
- Execute controls related to the IT area, as well as monitor their results.
- Identify emerging risks for the IT area.
- Provide support to the IT area in the "Annual Risk Assessment" and "Quartly Risk Assessment" processes, in coordination with the regional and local teams.
- Regulatory Compliance SUGEF Regulations.
- Provide support in the preparation and coordination of the ordinary and extraordinary IT Technology Regulatory Committees (preparation of presentations, preparation of the calendar of ordinary sessions, documentation of the minutes resulting from the sessions).
- Provide support to regional control and risk teams in internal and proactive IT reviews, especially in obtaining local evidence.
- Compliance with the Record Management policy.
- Annually update the inventory of IT-related records.
- Coordinate with the local area (OTRC) the deletion, addition and/or destruction of IT inventory records.
- Keep Record Management SharePoint updated, as well as other locations where documents/records that are on hold are stored.
- Carry out updating of local IT procedural documentation as appropriate.
- Coordinate IT with the CoB representatives of the areas (BRC) the fulfillment of the annual Business Continuity programs and processes according to the plan and schedule of activities that the regional office determines during the year: BIA (Impact Analysis of processes), BRP (Definition and documentation of contingency processes), CMP (Crisis management), Local and regional testing, etc.
**Qualifications**
**Must have Skills**:
- Experience managing audit processes, record management and MCA.
- Knowledge and experience in ITIL v4.
- Knowledge and experience in COBIT 5 or COBIT 2019.
- Depth knowledge in administrative and organizational processes.
- Proficient writing, analytical and problem-solving skills.
- Good client service skills.
- Good organization and time management skills.
- Demonstrated ability to drive continuous improvement and solve problems in a team environment. Proactive and self-motivated, with the ability to prioritize multiple tasks under tight deadlines and work independently.
- **Nice have Skills**:
- Risk management.
- Issue management.
**Education Requirements**
- University Diploma in IT processes management or equivalent.
- Undergraduate degree or some college coursework preferred.
- ITIL v4 certification.
**About NTT DATA Services**
**NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.