Business Process Analyst

**Job Title**:Business Process Analyst
** Location**:San Jose, CA

**Duration**:6 months

**Pay Rate**: $42.25/Hour

**Contract Type**:W2 only

**The Opportunity**
- Join our outstanding team which delivers value through collaborative processes and infrastructure that enables the delivery of client products, via a redemption code workflow, across multiple programs for various routes to market.
- What you'll do
- Support Client Sales and Marketing teams through various programs that delivers client product to end users, through strategic partnerships via a redemption code workflow.
- Develop, improve, and maintain the programs that supports Sales and Marketing.
- Work closely with the Sales, Marketing and external strategic partner teams to understand the partnership and product delivery requirements.
- Troubleshoot Customer Care cases related to the redemption platform by working with IT and Engineering teams.
- Work with team members and the Business Units to support new product launches.
- Improve processes supporting the product delivery workflow and infrastructure which will provide flexibility and scalable growth.
- Ensure processes are up-to-date and communicated to client's Internal and External customers through wiki and web pages.

**What you need to succeed**
- Cross-functional program management experience
- Ability to balance multiple projects simultaneously and drive to completion
- Thrives with challenges and the ability to creatively solve them
- Phenomenal communicator and collaborator across various business units and levels
- Quick learner and critical thinker
- Acrobat, Excel, Word, Power Point, Outlook, Slack, Visio or other workflow diagram software.
- Bachelor's Degree and 3+ years of equivalent practical experience