Job Description The Business Improvement Lead, OTC leads and oversees major transformation projects.
You will create and build strategies to enhance business processes, boost company profitability, improve operational efficiency, and lead organizational change.
The Business Improvement Lead, OTC collaborates with senior leadership, teams, and external partners to ensure the successful implementation of transformation plans.
You will report to the Senior Billing Manager and will have 1-3 direct reports.
Main Responsibilities Collaborate with senior leadership to define transformation goals.
Perform current state and future state assessment, operating model design, gap analysis, process assessment, reengineering and operational implementation.
Lead transformation projects from creation to completion, ensuring they are delivered on time, within scope.
Establish OKRs and metrics to measure the success of transformation projects.
Establish success criteria and track the growth and Return on investment of process improvements and other business transformation efforts.
Executive Communication: Present progress and results of main projects to senior leadership.
Maintain our Continuous Improvement resources, such as document repositories, templates, enterprise process maps.
Qualifications Bachelor's degree in relevant field of study or equivalent work experience – Required 4+ years of Business Process Management and/or process improvement experience and 2+ years in a leadership role.
Lean Six Sigma Experience as an ideal.
Knowledge of industry best practices and new trends in enterprise transformation.
Experience with Finance processes (P2P, O2C, R2R).
ERP/CRM systems experience; SAP or Oracle & Salesforce experience.
You will be asked to have technology skills, including MS Office Suite, and an ability to use technology in work processes such as GenAI or RPA.
Additional Information Benefits/Perks: Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
This is a fully remote job opportunity.
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