**About us**:OTSI is a leading global technology company offering solutions, consulting, and managed services for businesses worldwide since 1999. OTSI serves clients from its 15 offices across 6 countries around the globe with a "Follow-the-Sun" model. Headquartered in Overland Park, Kansas, we have a strong presence in North America, Central America, and Asia-Pacific with a Global Delivery Center based in India. These strategic locations offer our customers the competitive advantages of onshore, nearshore, and offshore engagement and delivery options, with 24/7 support. OTSI works with 100+ enterprise customers, of which many are Fortune ranked, OTSI focuses on industry segments such as Banking, Financial Services & Insurance, Healthcare & Life Sciences, Energy & Utilities, Communications & Media Entertainment, Engineering & Telecom, Retail & Consumer Services, Hi-tech, Manufacturing, Engineering, transport logistics, Government, Defense & PSUs.Our focused technologies are:- Data & Analytics (Traditional EDW, BI, Big data, Data Engineering, Data Management, Data Modernization, Data Insights)- Digital Transformation (Cloud Computing, Mobility, Micro Services, RPA, DevOps)- QA & Automation (Manual Testing, Nonfunctional testing, Test Automation, Digital Testing)- Enterprise Applications (SAP, Java Full stack, Microsoft, Custom Development)- Disruptive Technologies (Edge Computing/IOT, Block Chain, AR/VR, Biometric)**OTSI** (**Object Technology Solutions, Inc**) has an immediate opening for a Business AnalystBUSINESS ANALYST (REMOTE/HYBRID)**MAJOR RESPONSIBILITES**:- Responsible for delivering high quality, timely and efficient reviews of the ELA software deployment report analyses.- Analyze ELA terms and conditions in conjunction with the review process to ensure that customers are compliant.- Provide ELA Reporting data analytics, analysis and measure the success of those outputs and other strategic initiatives.- Track and report key performance indicators, utilization and other dashboard metrics to highlight successes as well as to target areas of improvement. Maintain expertise in understanding product licensing terms and conditions and comprehensive knowledge of employers products.- Make decisions on completing analysis based on the specific customer contract and report submitted.- Work with internal teams to ensure appropriate updates to customers records occur in internal systems.- Resolve queries with global customers, account managers, senior sales executives and internal teams in an accurate and timely manner.- Identify gaps and initiate projects to improve quality and review processes.- Identify work streams that can be automated and standardized to maximize efficiency and quality.- Identify and transition other processes to the ELA team.**Requirements**:- Qualifications Bachelors in Business Administration, Finance, Law or Accounting preferred.- Experience working in License Compliance, Auditing, Accounting or Financial Data Analysis or Sales Operations required.- Proven ability to review others work, create detailed review comments and deliver associated training to improve quality.- Experience performing basic commercial contract analysis preferred.- Strong auditing, analytical and problem solving skills required.- Experience working successfully within the software/technology sector and in a global matrix-managed environment.- Strong project management, planning, and organization skills, including ability to handle multiple priorities simultaneously in a fast-paced dynamic environment.- Continuous improvement attitude and proven competency including a proactive approach to identifying problems and providing and implementing solutions.- Ability to clearly communicate complex licensing concepts and collaborate professionally with internal cross-functional teams including Sales, Sales Operations and Legal.- Confidence to interact with all levels; drive to results; team player and professional personality.- Exceptional interpersonal, written English and verbal communication skills.- Proficiency using MS Office, especially MS Excel is required. Oracle skills considered a plus.**Benefits**:**Job Information**:Job Opening ID**OTSI_1138_JOB*****Industry**Technology*****City**San Jose*****State/Province**San José*****Country**Costa Rica*****Zip/Postal Code**10101
