**About us**:OTSI is a leading global technology company offering solutions, consulting, and managed services for businesses worldwide since 1999. OTSI serves clients from its 15 offices across 6 countries around the globe with a "Follow-the-Sun" model. Headquartered in Overland Park, Kansas, we have a strong presence in North America, Central America, and Asia-Pacific with a Global Delivery Center based in India. These strategic locations offer our customers the competitive advantages of onshore, nearshore, and offshore engagement and delivery options, with 24/7 support. OTSI works with 100+ enterprise customers, of which many are Fortune ranked, OTSI focuses on industry segments such as Banking, Financial Services & Insurance, Healthcare & Life Sciences, Energy & Utilities, Communications & Media Entertainment, Engineering & Telecom, Retail & Consumer Services, Hi-tech, Manufacturing, Engineering, transport logistics, Government, Defense & PSUs.Our focused technologies are:- Data & Analytics (Traditional EDW, BI, Big data, Data Engineering, Data Management, Data Modernization, Data Insights)- Digital Transformation (Cloud Computing, Mobility, Micro Services, RPA, DevOps)- QA & Automation (Manual Testing, Nonfunctional testing, Test Automation, Digital Testing)- Enterprise Applications (SAP, Java Full stack, Microsoft, Custom Development)- Disruptive Technologies (Edge Computing/IOT, Block Chain, AR/VR, Biometric)- Work with Install Base data- Good understanding of Quote to cash process- Work along business stakeholders for resolution and support- Ability to support Quarter End needs- Ability to work over stretch assignments.- Provide support with queue management- Be able to provide support over first level escalations- Support with basic reporting- Able to participate in business calls**Requirements**:- Experience in multinational/inter-disciplinary teams work- Customer service oriented- Focus on execution- Capacity to improve and innovate- Decision making skills- Basic data analysis & presentation skillsHard Skills:- Excel level: Intermediate- English: B2- Basic to Intermediate experience with MS Office (Powerpoint/Outlook)Soft Skills:- Integrity- Initiative- Effective communication- Teamwork and Collaboration- Problem solving- Adaptability- InnovationPreferred Requirements:- Advance experience in quote to cash processes- Intermediate to advance data analysis- Advance knowledge of CRM and ERP systems- Coding/Programming- ASQ/Six Sigma; LEAN; SCRUM; PM certifications**Job Information**:Job Opening ID**OTSI_1161_JOB*****Industry**Technology*****City**San José*****State/Province**San José*****Country**Costa Rica*****Zip/Postal Code**10101
