**Job Description**:
Bilingual Order Management Associate (Solventum)
3M Health Care is now Solventum
At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.
We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.
The Impact You'll Make in this Role
The successful Order Fulfillment Associate will employ our Solventum Cultural Elements daily:
- Provide excellent, professional customer service to all internal and external customers
- Work independently as well as team environment
- Willingness to work rotating Holidays and Weekend coverage
- Adapt to rapidly changing patient needs for life-saving therapy; thrive on having multiple competing priorities
- Balance multiple competing priorities from demanding customers in an ever-changing environment
- Communicate internally and externally to obtain missing documentation required for placement and/or billing. Could include home health agencies, patients, hospital/facilities, physicians.
- Follow and enforce all Company policies and procedures.
- Develop and manage customer relationships creating loyalty with Clinical Providers
- Meet weekly/monthly/quarterly production expectations based on department priorities
- Be available by phone during working hours
- Highly disciplined, self-motivated work ethic to work in a hybrid remote work environment
We will be reviewing resumes on an ongoing basis.
Your Skills and Expertise
To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:
- High School Diploma/GED or higher
- English proficiency (C1)
- Two (2) years of customer service experience
Additional qualifications that could help you succeed even further in this role include:
- Two or more years of related healthcare experience.
- Demonstrated ability to deal with all employees and external business contacts while conveying a positive, service-oriented attitude.
- Demonstrated problem-solving skills.
- Ability to multi-task and adapt in a fast paced and changing environment
Supporting Your Well-being
Solventum offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.
Solventum es un empleador que ofrece las mismas oportunidades. 3M no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.
Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.
Solventum Global Terms of Use and Privacy Statement
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