**We are still growing with new and exciting opportunities - Be a part of our team!**
We have a new **Canada-based** client who is looking for **Back Office Agents **to add to our Team. **The first class starts on March 18th.**
As a **Back Office Agent, **you will:
**Key Responsibilities**
- Resolving complex billing, collection, and customer contract queries.
- Resolving account and transaction, exceptions, audit and integration related issues.
- Responding to and resolving all cases and issues referred to back-office CSRs in a timely fashion.
- Contacting customers as and when required to resolve customer issues.
**Requirements**:
- Previous experience in back office role is preferred
- English Proficiency of CEFR B2 / 85% or better
- Successful completion of high school education is preferred
- Position fully Work from Office
**Why work with us?**
- Monthly salary $800 to $850 USD, with the potential to earn up to $250 USD in monthly bonus
- Monday to Friday schedules - **Weekends off**:
- Performance Bonus
- Birthday day off (paid)
- Marriage Leave (3 days paid)
- Bereavement Leave (3 days paid)
- Free counseling sessions
- Point-to-point transportation
- Annual merit increase
- Asociacion solidarista
- Dental Benefit
- SmartFit Partnership
- Employee Discount Hub (Discounts in restaurant, hotels and flights)
- Free parking for all employees
- An amazing work culture where you can learn and grow
- Opportunities for internal growth within the company
**About us**
Bill Gosling Outsourcing provides a career opportunity in Customer Service, with various shifts and full-time hours in our state-of-the-art call center. We strive to create a fun, diverse, and engaging workplace, which promotes both personal and professional growth.
**Where are we located?**
We are located in the beautiful Centro Corporativo El Cafetal in La Ribera de Belén, Heredia beside the Marriott Hotel.
**CHECK US OUT!