**Company Description**:- Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000 associates at 27 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and transportation, and logistics sectors as well as information and communication technology._**Job Description** Position Summary**To provide support to different departments within the company in order to ensure users correct access to information regarding their specific tasks and processes.The intern will be a key player as it will make sure associates are able to perform their day-to-day tasks, this intern will assist providing 1st level support to users and managers on regards to their access or permissions within GS finance division.**General Job Responsibilities**The intern will support current Junior on establishing data management and compliance goals, strategies, communications and planning necessary actions to maintain the appropriate business and operational strategy, some examples of tasks related to this position are:- Check queue for new tickets and provide support to end users: errors, new assignments, troubleshooting, root cause analysis, update on documentation if approved by manager, follow up with users and confirmation of resolved issues- Annual review of documentation and manager approval- 1st level Migrations support regarding processes being switch to Costa Rica, what accesses are needed if any and assignment of those- Risk control and analysis for departments and different combination of tasks- Answer users' questions on regards to Authorizations or different systems- Single point of contact between Central team and Americas- Training of Key users or managers when required- Small Ad Hoc projects regarding process needs- Communication with managers, seniors, juniors, IT colleagues**Qualifications**- High School diploma is **a must or graduated from technical high school (Accounting or Executive for Service centers)**:- College Student (e.g. Business Administration, Industrial Engineering or similar)- Proficient at oral and written communication- English B2 or higher- Knowledge of Microsoft Office package- SAP is a plus- Customer Service and detail oriented- Team player and a Self-motivated person- Proactive person who enjoys working in a fast-changing environment- Good typing Skills**Additional Information
