**Associate, Digital Review Team Analyst - Santa Ana, Costa Rica**
Are you ready to join an advanced team that customers depend on to prevent fraudulent transactions?
Are you ready to unleash your potential in a global company that moves money for better?
Join Western Union as an Associate, Digital Review Team Analyst.
**Western Union powers your pursuit.
**
We are looking for someone who would be part of the Digital Review Team as an Associate, Digital Review Team Analyst responsible for analyze digital transactions in Western Union.
**Role Responsibilities**
- As an Associate Analyst, you will analyze digital transactions to make sure that no fraudulent activity is involved.
- You will resolve problems and decide when to escalate a case or to proceed with the regular transaction/customer profile verification handling procedures.
- After completing our training program, you will be skilled in Risk Assessment, and be able to provide an excellent customer experience.
**Role Requirements**
- For such a detail-oriented role we need you to be self-motivated team player who is focused on giving the highest level of customer service, have strong analytical skills and very attentive to detail.
- You must have great attitude and be able to adapt to a dynamic work environment.
- We require you to be fluent in English, both written and verbal (81% - B2+)
- Highschool education is required.
- We need you to have strong ability to multitask using internal database systems, capable of making independent decisions with a results-oriented approach, and adaptability to work both individually and within a team, and a willingness to work on weekends.
**We make financial services accessible to humans everywhere.
Join us for what's next.
**
Western Union is positioned to become the world's most accessible financial services company —transforming lives and communities.
We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe.
More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
**Benefits**
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
Your Costa Rica
- specific benefits include:
- Asociación Solidarista
- Paid time off including extended maternity leave.
- In house company doctor services
- Continuing Education
- Transportation services options
- Parking spaces
- Hybrid model work
- Flexible Working Schedules if applicable
- Referral Program award
- Employee Resource Groups (ERG) and committees to volunteer with
- Carpooling Program
- Price Smart membership
- Pan American Medical and Life insurance
- Cafeteria Subsidy