Associate Customer Support Specialist

CloudPay is looking for a reliable Associate Customer Support Specialist to provide customer & technical support, along with user administration support, to the AMER internal Payroll & Implementation teams, along with our global Client base. The primary focus will be providing support for the AMER region, however there will also be the requirement to assist with APAC and EMEA clients. This role is based in the San Jose, Costa Rica

**Daily Duties and Main Responsibilities will include**:

- Managing tickets using our internal system (Collaborate/ZenDesk)
- Triaging Payroll queries to the correct teams
- Provision system access based on client or internal requests
- Resolving system access issues e.g. password resets
- Respond to, and drive resolution of incidents and service requests using available information resources Provide assistance during external audits

**Attributes and Experience Required**:

- Fluent in English
- Excellent customer service
- System account administration experience would be desirable
- Ability to follow User Security procedures and workflow processes
- Ability to priorities and work with little supervision
- Strong planning and organisational skills
- Strong communication skills
- Excel skills would be desirable Ability to prioritize and escalate when necessary

**Package and Benefits**:

- Competitive annual salary and benefits package
- 15 vacation days plus public holidays
- Birthday leave
- Flexible remote working
- Private Medical, Dental and Life Insurance
- Personal and professional development opportunities
- Friendly working environment