Associate Customer Support

**Essential Job Functions**: - Execute business process transactions, ensuring accuracy and adherence to established procedures. - Collaborate with senior analysts, managers, and other team members. - Assist in process improvement projects and data analysis. - Support the team in identifying process bottlenecks and maintaining quality standards. - Ensure compliance with established quality and procedural guidelines. - Contribute to updating and documenting process procedures. - Work with the team to achieve performance targets and quality standards. - Participate in training and development programs.

**Basic Qualifications**: - Bachelor's degree in a relevant field or equivalent combination of education and experience - Typically, 1+ years of relevant work experience - Proven experience in business process transactions - Proficiencies in business process management and optimization - A continuous learner that stays abreast with industry knowledge and technology **Other Qualifications**: - Advanced degree in a relevant field a plus - Relevant certifications (e.g., Six Sigma, PMP) or significant relevant work experience a plus