**Associate Collector - Santa Ana, Costa Rica**
Are you ready to play your part in a global business that is committed to moving money for better?
Are you passionate about helping others and providing a world-class customer experience?
Join Western Union as an Associate Collector.
**Western Union powers your pursuit.
**
We are looking for someone who would be part of Retail Collections Operations team as Associate Collector responsible for contact customers to determine the reason for payment delinquency in Western Union.
**Role Responsibilities**
- Primary responsibility is collections.
- Under direct supervision, contacts customers to determine the reason for payment delinquency and obtain payment commitment by placing outbound calls which are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- May answer inquiries and resolve problems.
- Requires limited knowledge of the organization, products, and/or services.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
**Role Requirements**
- Bachelor's degree preferred.
- Typically, has less than 18 months of finance, accounting, or collections experience.
- Flexible and adaptable.
- Ability to influence and drive execution.
- Passionate about working in a multicultural environment.
**We make financial services accessible to humans everywhere.
Join us for what's next.
**
Western Union is positioned to become the world's most accessible financial services company —transforming lives and communities.
We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe.
More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
**Benefits**
Your Costa Rica
- specific benefits include:
- Asociación Solidarista
- Paid time off including extended maternity leave.
- In house company doctor services
- Continuing Education
- Transportation services options
- Parking spaces
- Hybrid model work
- Flexible Working Schedules if applicable
- Referral Program award
- Employee Resource Groups (ERG) and committees to volunteer with
- Carpooling Program
- Price Smart membership
- Pan American Medical and Life insurance
- Cafeteria Subsidy