**Overview**
The Accounts Receivable Team Leader will work closely with the AR team members to establish global processes and procedures that support consistent billing and collections.
They will serve as a mentor and trainer to AR team members.
They will partner with key members of the Dwellworks team, such as operations, sales, and finance to identify improvements and refine processes.
**Accounts Receivable Team Lead**
- Monitors global accounts receivable balances and takes action to reduce / prevent past due balances.
- Reviews cash postings and collections activities for opportunities to improve team performance and achievement of metrics
- Works towards establishing consistent billing practices globally, streamline processes and work as part of the team to document and implement solutions
- Trains and mentors staff members in the department, local as well as remote
- Establishes professional customer relationships to support collections and dispute resolution efforts.
- Identifies problem accounts and works with customers to resolve root causes.
- Provides timely follow-up on customer inquiries and payment arrangements.
- Participates in special projects as assigned and contributes to the continuous improvement culture.
- Work with cross-functional teams (operations, sales, and finance), to identify improvements and refine the company's quote to cash process
- Back up Accounts Receivable Associates and assists with complex account reconciliation.
- Other duties as required.
**Requirements**:
- Understanding of VAT and other global indirect taxes
- 3-5 years in Accounts Receivable role
- Strong written and verbal communication skills
- Strong organizational and time management skills
- Ability to take initiative, lead and motivate a team
- Experience with Netsuite (preferred), Excel, Word, Outlook