The person in this position - Application Support I will be the first point of contact for most customer inquiries related to ASCO Numatics and/or Aventics products.
This person needs to be very organized to keep track of the cases and respond to every single request on a timely and effective manner.
The candidate on this position needs to be a quick learner, this role demands continuous improvement and development of technical skills, the candidate must be a proactive technician eager to learn and collaborate effectively in a constantly changing environment.In this role, your responsibilities will beTo identify and provide reliable solutions for all technical applications to assure complete customer satisfaction.
Make necessary engineering calculations to support product selection/recommendation.
To increase revenue by providing world class technical support and customer service to end users, sales team, distributors, OEMs, business partners and subsidiaries in a team-based environment.
Working in conjunction with the sales team as the key technical advisor and product advocate.
Responsible for handling technical inquiries for ASCO and Aventics/Numatics products lines as valves, manifolds, fieldbuses, pressure/temperature switches, combustion products, sensors, FRLs, pneumatic and RCS products.
Responsible for handling pricing requests for domestic and international products (RFQs) Provide application support and solutions for ASCO, Numatics and/or Aventics products.
Provide accurate quotations based on customer and application requirements.
Work on special projects assigned by the team lead/managers.
Provide troubleshooting and solutions to warranty and quality issues.
Ensure files and quotes remain current and organized.
Comply with service level agreements and performance indicators as required by the organization.
Who you are:You build and deliver solutions that meet customer expectations.
You provide timely and helpful information to individuals across the organization.
You create teamwork allowing others across the organization to achieve shared objectives.For this rol, you will need: Technical Support or Customer Service Experience: - years Education: Technical degree and Engineering Student (- years) in any of the following disciplines Electronic, Electrical, Mechanical, Electromechanical or Chemical English Level: B Performance: Successful or above Working ConditionsApplication and Technical Support team delivers assistance to US customers therefore the person on this position must comply with US business hours and working days.
Schedule: Monday through Friday from am to pm EST US holidays are different from CR holidays.
The nature of the business demands coverage for US working days therefore it might be necessary to work on a holiday.
This will be notified by the supervisor ahead of time and will be paid according to CR law.
Our Offer To You:We offer a competitive benefits package to recognize and support our employees such as private health insurance with dependent coverage, life insurance, flexible work opportunities, wellness center, door-to-door transportation, Asociacion Solidarista, Employee Resource Groups (ERGs) and career growth focus and many more.
Commitment with Diversity and Equal OpportunityEmerson is committed to its core values and believes in respecting DE&I.
We do not discriminate and welcome all qualified candidates to apply and become part of our family, no matter the gender identity, race, sexual orientation, disability, age, religion and/or nationality.At Emerson, we have seven Employee Resource Groups that demonstrate our commitment with DE&I.
Through continuous development of activities, programs, and social awareness.
Our communities are: Black Employee Alliance Diverse Abilities HOPE LGTBIQ + Allies CR Costa Rica SOMOS Mosaic Women's Impact Network At Emerson, we are passionate about what we do.
Our technology and engineering expertise has enabled us to be at the forefront of innovation for over a century.
Our commitment to excellence and innovative technologies has positioned us as a leader in the world of automation solutions and engineering.We believe that our success lies in the strength of our people; what sets Emerson apart is our unwavering dedication to fostering an inclusive and diverse environment.
We firmly believe that diversity fuels creativity and innovation, allowing us to address sophisticated challenges with new perspectives.
We embrace individuals from all walks of life, valuing their unique backgrounds, experiences, and ideas.
When you join our team, you become part of a rich tapestry of talent that propels us forward.We not only care about our people professionally but also personally.
At Emerson, we understand the importance of work-life balance and strive to create an environment where individuals can grow both personally and professionally.
We offer a range of development opportunities, mentorship programs, and support networks to ensure that our employees thrive in their careers and find fulfillment beyond the workplace.
