Job Description What you get to do in this role: ?? Facilitate requirements gathering?and process mapping workshops.
Perform gap analysis (as is?functionality versus to be?functionality) Participate in end-to-end activities?related to implementation planning?including project management, issue?management, communication and?change?management Help personalize and humanize the?customer experience while at the?same time accomplishing future?business?scalability Document the customer journey?and identify ways to improve existing?customer pain points based on?process optimization, technology,?change management, or communication Help uncomplicate the work?environment of tomorrow by?forecasting scalable solutions and?when they need to be ready to be?delivered to positively?influence the customer?journey Work with the business, design,?engineering, and product teams to?create digital transformation?experiences for team members?and?customers Work based on Agile digital?execution and communicate across?multiple cross teams to ensure?successful project?delivery Translate your recommendations to senior?leadership to gain agreement, affect?change and influence long term?digital?strategies Help create customer?solutions to affect?organizational transformational in the?face of a digital-first new?landscape Participate in User Acceptance?testing and recommend?improvements.
Build proofs-of-concept (POC)?for?potential new solutions?and?technologies by working with product management and engineering teams.
Qualifications To be successful in this role you have: 8+ years of experience as a Business?Analyst with verifiable?experience working directly with?customers to improve their?experiences Passion for technology and new ideas?to improve the way people work using?our products and the possibilities that?come from building excellent?customer?experiences Experience defining the customer?experience and personalizing the user?journey across a cloud fulfillment?ecosystem Experience with business process?optimization and scalability with CX?platforms /?solutions Ability to tell our digital transformation?story to our top customers world-wide Ability to determine the?best investments for the?future Experience analyzing business?situations and working within a group?environment to provide efficient software?solutions Experience in preparing as-is process?documentation, to-be process?documentation, and performing?detailed gap?analysis Experience completing multiple,?complex technical projects Should enjoy working in a?collaborative?environment Experience designing optimized?customer experiences in either CSM,?CRM, or?HCM Comfortable presenting solutions to?large audiences and senior executives?in person, virtual, and?webinars A willingness?to take on tasks that sometimes would?fall outside of their scope The ability to create ideas for how?our digital experiences can make our?customers more?successful Ability to?develop applications that meets goals Enjoyment working with customers and gets gratification from building useful IT applications and solutions FD21 Not sure if you meet every qualification?
We still encourage you to apply!
We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths.
Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
Additional Information Work Personas We approach our distributed world of work with flexibility and trust.
Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer ServiceNow is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates.
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