Analyst, Customer Analytics – Santa Ana Costa Rica Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive Then, it's time to join Western Union as an Analyst, Customer Analytics. Western Union powers your pursuit. Role Responsibilities:Leverage advance SQL skills to extract, transform, and analyze data from diverse databases, ensuring efficient data retrieval and manipulation.Employ Power BI to create visually compelling reports and dashboards, translating complex data into accessible and actionable information.Utilize DAX (Data Analysis Expressions) to enhance Power BI models, enabling sophisticated calculations and analysis for more comprehensive insights.Leverage Excel's advanced capabilities, including formulas and pivots tables, for in-depth data analysis and visualizations.Collaborate with cross-functional teams to understand data requirements and deliver relevant solutions.Develop and maintain data models for effective reporting and analysis.Ensure data accuracy and integrity through rigorous validation and cleansing processes.Effectively communicate finding and recommendations to both technical and non-technical stakeholders.Stay updated on industry trends and best practices in data analysis.Role Requirements: Bachelor's degree or be advance student in STEM field such as statistics, math, software engineering, computer science or similar others.You will combine your education with at least 1 year of experience in similar roles.Proficient in Power BI for data visualization and reporting.Advance skills in Excel, including formulas, pivot tables, and analysis.Strong knowledge of SQL for querying and manipulating databases.Experience in interpreting and analyzing complex data sets.Familiarity with data modeling and transformation process.Ability to create meaningful insights and recommendations.Detail-oriented with excellent analytical and problem-solving skills.Effective communication, organizational and planning skills.Stakeholder management. Strong record of evaluating situations quickly and act decisively. Adaptability and/or flexibility. A history of working in a fast-paced environment. . BenefitsYou will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few( ). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.Your Costa Rica- specific benefits include:Asociación SolidaristaPaid time off including extended maternity leaveIn house company doctor servicesContinuing EducationTransportation services optionsParking spacesHybrid model workFlexible Working Schedules if applicableReferral Program awardEmployee Resource Groups (ERG) and committees to volunteer withCarpooling ProgramPrice Smart membershipPan American Medical and Life insuranceCafeteria SubsidyWestern Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate. Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.
