Analyst, Business Systems, Plm

Innovation starts from the heart. At Edwards Lifesciences, we're dedicated to developing ground-breaking technologies with a genuine impact on patients' lives. At the core of this commitment is our investment in cutting-edge information technology. This supports our innovation and collaboration on a global scale, enabling our diverse teams to optimize both efficiency and success. As part of our IT team, your expertise and commitment will help facilitate our
patient-focused mission by developing and enhancing technological solutions.

**How will you make an impact**:
Performs root cause analysis and troubleshoot on business systems, interfaces, configurations, etc., including testing and researching data integrity/accuracy.
Assesses business needs of assigned functional area; including but not limited to determining which business processes to re-engineer or automate.
Documents technical procedures and knowledge base articles.
Documents clear and detailed information in tickets.

**What you´ll need (required)**:
Bachelor's degree in computer sciences, Information Technology or Business Administration (or equivalent/relevant fields).
Two or more years of experience in Application Support roles.

**What else we look for (preferred)**:
General knowledge of general business processes in the area of Manufacturing area.
Experience in supporting Windchill - PLM (Product Lifecycle Management), Quality and Lab software.
Experience working with ERP´s or CRM´s.
Experience in ticketing systems like ITSM, Service Now, etc.
Experience working in a fast-paced, dynamic and highly matrixed environment with IT teams, remote development teams and partners.