USTO comprises two sister brands Europe Express and YMT Vacations, each providing decades of experience in custom independent and group travel for North American travelers throughout Europe and other popular destinations around the world. Together they are a $100 million+ revenue business, a significant and strategically important part of the $1 billion+ Travelopia portfolio. Established in 1990, Europe Express provides high-quality, custom travel to Europe for their North American clients. The company serves both private groups and FIT leisure markets, working exclusively with travel advisors to book everything from air and rail to hotels and sightseeing tours. YMT is an industry-leading guided tour specialist for North American travelers. Since 1967, the company has offered affordable land, cruise, and river cruise tours to the most popular destinations around the world.
**Summary**:
The Air Ticketing Specialist supports the overall sales of all brands by issuing air tickets, processing schedule changes, handling ticket exchanges, and working through air-related customer service issues. The position also provides support to the inside sales team with advanced questions relating to booking and pricing international air and works directly with our customers (travel advisors) when necessary to solve emergent issues.
**Responsibilities**:
Efficiently and accurately issue individual and group air tickets in Amadeus while following all company policies and procedures.
Accurately issue refunds, exchanges, and voids.
Continually work to control air costs by finding lower fares and identifying and correcting errors while within the void window,
Process debit memos in ARC.
Batching PNRs as needed by company workflow procedures.
Assist with training of new team members.
Complete daily and weekly recurring tasks to ensure the accuracy of ticketing data and audit against the reservation system.
Ability to make independent decisions with customers and coworkers while maintaining our customer service standards and financial profitability.
Provide excellent customer service, support, and information to all company personnel and customers.
Other tasks assigned by the Supervisor or Manager.
**Qualifications**:
- Minimum education requires a high school diploma or GED.
- Advanced knowledge of Amadeus.
- Prior experience issuing air tickets for individuals and groups.
- Ability to demonstrate a consistently high level of attention to detail and accuracy.
- Ability to work well independently and as part of a team.
- Good time management and ability to multi-task.
- Courteous and professional telephone manner.
- Good written and verbal communication skills.
- Proficient in MS Office, including MS Excel, MS Word, and Outlook.
**Our values**:
- Care
- Collaboration
- Courage
- Passion
**Employee Benefits**:
- Competitive salary
- Health Benefits
- Paid Time Off
We believe people are happier and perform best when they can be their true selves, and that diverse teams deliver better results.
Together we will cultivate a diverse, equitable, and inclusive environment, where everyone can flourish. We are committed to driving change through increasing awareness of, and counteracting unconscious bias; building an inclusive culture, and embracing diversity in all its dimensions.
Travelopia is committed to ensuring a work environment that is open, accessible, and inclusive, removing barriers for all individuals. If you require accommodations/additional support to participate in the recruitment and selection process, kindly inform us. Our hiring team will work with you to provide suitable accommodations/additional in a timely and confidential manner. Information received will be handled with the utmost discretion.
We look forward to hearing from you!
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