At LSEG, we pride ourselves on fostering deep customer relationships that drive revenue retention and growth. As an Account Manager, you'll play a crucial role maintaining these relationships, delivering exceptional services and ensuring our clients receive valuable solutions. If you're passionate about establishing relationships and making an impact, this role is for you!
Role summary:
The Account Manager maintains strong customer relationships, driving account revenue retention and growth. By collaborating with internal partners, they deliver exceptional service and manage a defined book of business. Key responsibilities include retaining and growing existing accounts while serving as the primary point of contact for clients. This role offers growth potential, a client-centric focus, and strategic impact. It's a chance to thrive in a collaborative environment while making a meaningful difference
What you'll be doing:
- Understand the Big Picture: Navigate into our customers' strategies, priorities, and needs. Be their trusted advisor by anticipating challenges and providing tailored solutions.
- Initiate Engaging Conversations: Master our business propositions and use them to spark interest. You'll be the liaison our offerings and our clients' success.
- Build Lasting Relationships: Become embedded in your accounts, fostering trust and becoming the go-to resource for all their needs.
- Revenue Expansion: Expand our footprint within existing accounts. See opportunities for upselling and cross-selling, ensuring our clients get the most value from our solutions.
- Collaborate Effectively: Work closely with Sales Specialists, Customer Success Managers, and other partners to drive revenue growth.
- Customer Engagement: Maintain overall customer satisfaction by proactively addressing their concerns and ensuring they achieve their goals.
- Lead End-to-End Relationships: Oversee all commercial activities within your accounts, from initial contact to closing deals.
- Efficiency Matters: Streamline account administration processes, especially for lower-value and high-growth potential accounts.
- Negotiation and Deal Closure: Leverage your network to negotiate and close deals that benefit both parties.
- Own the Basics: Handle simple order-taking and competency questions during interviews.
Emerging & Growth Model:
- Growth Accounts: Take a proactive approach to managing a defined book of business. Focus on revenue retention and sales.
- Emerging Accounts: Proactively handle accounts, with a stronger emphasis on retention. Sales and account growth are an important part of the equation.
- Responsibilities: All Account Managers in Emerging and Growth contribute to revenue retention, sales, and account administration.
What you'll bring:
- Customer-Centric approach: Understand customers' business models, workflows, and struggles.
- Industry Experience: Relevant industry experience within the customer segment.
- Product Knowledge: Solid product knowledge to articulate propositions.
- Relationship Building: Cultivate strong connections with clients, colleagues, and partners.
- Consultative Selling: Develop and present compelling sales propositions.
- Negotiation Expertise: Close deals effectively while maintaining good balance with the clients.
- Interpersonal Proficiency: Communicate confidently at all levels within organizations.
- Problem-Solving Proficiency: Structure and solve client need creatively.
- Collaboration: Work seamlessly with cross-functional teams.
- Education: A university/college degree is preferred, but equivalent experience matters.
- Industry Savvy: Relevant work experience and knowledge of customer workflows.
- Account Management Competencies: Demonstrated success in customer-facing roles.
- Relationship Management: Navigate relationships at all organizational levels.
Basic Qualifications:
- Bachelor's degree or equivalent experience in business administration, marketing or related field and 3+ years of sales and negotiation experience (sales or Account Management)
- 5+ years of sales and negotiation experience with year-over-year growth
- A plus if you have a higher degree from Business Administration, marketing as a base line career
- Advanced English level
- Experience in B2B.
- Experience using analytical, sales management and productivity tools like SalesForce, Tableau and Microsoft 365.
- Experience in financial markets.
What you'll get in return:
- Let people know why this is a great opportunity for them
We recognize that to attract the best talent, we need to be flexible, and we are open to discussing work arrangements with you. We take hybrid approach to workplace, this role is blended 3 days at the office and 2 days work at home.
Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, Paid time off, Annual Performance Bonus, Bonding, Bereavement Leave, Referral Program, and more.
LSEG is a leading global financial markets infrastruc