Role Responsibilities
- Support client/ partner developers during their integration Monitor and answer questions sent by developers via the Thomson Reuters Developer Community
- Act as third-level support for client queries escalated by Customer Support via the CRM
- Collaboratively works within the global Professional Services team in a culture of continued improvement, knowledge sharing and ongoing success
- Executes on multiple customer implementation projects in parallel
- Updates planning and time tracking systems to provide visibility to line management
- Provides support to sales for pre-sales client demonstrations
Qualifications / Experience
Essential:
- Robust technical experience backed up with deep understanding of:
- Troubleshooting of API queries
- Experience of integrating an API into CRM systems / other platforms
- Experience of validating a client's API development work
- Excellent, well-developed interpersonal, client-facing skills; written and oral
- Fluent verbal/written skills
- Experience of providing technical support to clients within a regulated or financial services sector
- Ability to operate independently and autonomously
- Ensuring on-time responses, with appropriate escalations where necessary
- Demonstrable advanced technical problem solving skills of complex issues, and follow-through actions including documenting and sharing solutions
- Evidence of collaborative working within a globally distributed Professional Services or technical support team
- Intermediate knowledge of Microsoft Office
Desirable:
- C#, C++ or other common programming language
- Working with Financial Institutions in the KYC space and broad understanding of financial crime and AML
- Experience of financial systems and techniques in corporate and retail banking
At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
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