Full-timeEmployee Status: RegularRole Type: HybridDepartment: Customer ServiceSchedule: Full TimeShift: Day Shift**Company Description**:Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years, we've been named in the **100 "World's Most Innovative Companies" by Forbes Magazine**.-**Qualifications**:- Minimum of three years' Workforce management experience in a large (300+ FTE) contact center; multiple-center experience is a plus.- High school diploma or equivalent required.- Schedule flexibility.- Planning and modeling experience (creating workload forecasts for next week as well as 24 months out).- Strong functional analytical skills (including budgeting and staff planning).- Experience in creating/maintaining forecasts and capacity plans. (Call volumes, AHT, Attrition, and Staffing)- Process improvement and strategic alignment, Multi-Channel Alignment, Queuing Logic, and workload optimization.**Additional Information**:- Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is _**_The Power of YOU_**_ _and it ensures that we live what we believe._ll your information will be kept confidential according to EEO guidelines.Experian Careers - Creating a better tomorrow together- Experian is proud to be an Equal Opportunity and Affirmative Action employer_. _We're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. For more than 125 years, we've helped people and economies flourish - and we're not done.We take our people's agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, collaboration, wellness, reward & recognition, volunteering, making an impact... the list goes on. See our DEI work in action!The power of YOU. We are building a culture where everyone is comfortable bringing their whole self to work. A place where we not only respect our differences and values but celebrate them in a positive and supportive environment.Find out what is like to work for Experian and discover the Unexpected!
