ACERCA DE LA VACANTE
Funciones del Puesto
- Trouble ticket owner responsibilities for tickets in the repair ticket system.
- Solid understanding of VoIP related protocols & technologies (TCP/IP, UDP, SIP Trunks and PRI, extension mobility, dial plans, route patterns, etc)
- Provide engineering level support to Spectrotel users for troubles involving VoIP and HPBX services.
- Able to troubleshoot with the Network team on network issues related to VOIP technologies
- Able to lead troubleshooting calls and conference bridges with customers
- Able to capture, analyze and troubleshoot SIP header detail with knowledge of how to configure SBC's for header manipulation for redirect and presentation as required
- Provide SME guidance on current and new technologies inside
- Perform advanced troubleshooting and repair actions on Spectrotel managed routers and firewalls: i.e., CISCO, JUNIPER, FORTINET, MERAKI and/ or various other vendor equipment.
Requisitos del Puesto
- Minimum 2-4 years' experience in Operations support environment ie NOC, Engineering teams, Product, etc- Minimum 5 years' experience on troubleshooting VOIP issues
- Advance knowledge of SIP headers and messaging
- Advance working knowledge of VoIP protocols: i.e., SIP, SIP TRUNK and MGCP
- Requires advanced knowledge of the following technologies
- Session Border Controllers
- Session Information Protocol (SIP)
- SIP Trunking- Requires general knowledge of the following technologies or concepts
- UCaaS and CCaaS solutions
- Protocols
- VoIP
- SIP
- TCP/IP
- SNMP
- TFTP
- SSH
- FTP
- SFTP
- Networking Concepts
- VLAN segmentation
- Physical wiring and structured cabling- Working knowledge of Spectrotel managed routers and firewalls: i.e., CISCO, JUNIPER, FORTINET, MERAKI and/ or various other vendor equipment.
- Working knowledge of SD WAN services: i.e., VELOCLOUD, BIGLEAF, and FORTINET GW.
- Working knowledge of data services to include but not limited to MPLS, VPN Protocols, QOS, and Private Line Connections.
Experiência Deseada
3-5 years of experience
Habilidades Deseadas
- Self-motivated- Forward thinking
- Critical Thinking
- Ability to identify unnecessary complexities and propose simplified solutions
- Ability to complete projects on time including the necessary documentation
- Ability to communicate effectively with all levels of employees/management
OTROS DETALLES
Area del Puesto
Sistemas
Ubicación del Puesto
Tibas, San Jose, Costa Rica
Nível Académico
Bachillerato Universitario
Nível de Cómputo
Lenguajes de Programacion
**Idiomas**:
Inglés: 100%
