**Overview**:
Provides entry-level customer response for pre sales requests including pricing, services, and/or deal registrations in support of a large group with more complex solutions.
**Essential Duties & Responsibilities Required**:
- Provides the first call response focused on providing pricing and quoting for customer identified solution.
(30%)
- Performs deal registration, applies pricing, and/or creates renewal contracts.
(25%)
- Creates and delivers solution to the customer, determining and communicating lead time and delivery based on product availability, build lead times, etc.
(20%)
- Supplies final adjusted design solution pricing based on applicable programs, promotions and add-ons (10%)
- Contributes information to sales forecast and planning.
(10%)
- Implements actions identified by management to resolve business needs.
(5%)
Other Duties & Responsibilities:
- Additional duties as assigned
- Meets attendance and punctuality standards
**Qualifications**:
**Experience**:
- No prior experience necessary.
- Customer Service and/or back office experience is preferred.
- Fluency in English language level
Education & Certifications:
- Associate Degree with Business, IT, or related Field of Study preferred.
- High School Graduate with HS Diploma field of study required.
Working Conditions:
- Occasional non-standard work hours or overtime as business requires.
- Professional, office environment.
**Required Knowledge, Skills & Abilities**:
- Able to execute instructions and to request clarification when needed.
- Able to use a 10-key quickly and accurately.
- Possesses basic clerical and data entry skills.
- Able to perform basic mathematical calculations.
- Able to recognize and attend to important details with accuracy and efficiency.
- Able to communicate clearly and convey necessary information.
- Able to constructively work under stress and pressure when faced with high workloads and deadlines.
- Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
- Able to be immobile for long extended periods.
- Able to build solid, effective working relationships with others.
- Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
- Able to quickly learn new systems and technology.
At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion.
If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply.
You may be exactly the person we're looking for!