Company Description
Veeam is a leading provider of backup and recovery software for virtual, physical and cloud environments.
Different Veeam departments take care of every phase of the solution life cycle: development and testing, implementation through an extensive partner network, and technical support in multiple languages.
Veeam builds products to meet complex backup and data management challenges. We work with VMware vSphere, Microsoft Hyper-V and Nutanix AHV virtualization; Windows, Linux and Unix physical systems; Active Directory, Exchange, SharePoint, SQL, Oracle, SAP HANA and IBM DB2 servers; Amazon, Azure and Google Cloud public clouds; and many other technologies that form the core of modern IT.
Technical Customer Support is our customers' "hotline." This is a department that has revolutionized the way we think about technical support. They face the challenging reality of one-on-one support and leave our customers with a positive impression, providing invaluable feedback to developers and testers
We are now looking for **Veeam Database Backup Engineer**.
**Job Description**:
**YOUR TASKS WILL INCLUDE**:
- Performing troubleshooting and analysis, including log file investigation;
- Acting as a technical focal point in relationships to fellow IT Professionals;
- Taking ownership of the customer problem or issue from the beginning of a support case through resolution, troubleshooting on our end (in Veeam) as well as in 3rd party components, checking if the issue is known or unknown, if it's a defect, if it's caused by misconfiguration, correcting it as break/fix scenario and educating the customer by explaining for the process and interaction works;
- Documenting all customer interactions accurately and within SLA in our CRM tool.
**Qualifications**:
**WHAT WE EXPECT FROM YOU**:
- Fluent English (reading/writing/speaking)
- Analytical and problem-solving skills
- Ability to quickly learn, understand and explain technical information
- Ability and desire to take ownership of client issues through resolution
- Excellent time management skills
- Ability to work in a fast-paced environment
- ** Strong TCP/IP knowledge**:
- ** Experience in installing, configuring, and maintaining services on Linux-based OS**:
- ** Familiarity with Oracle database concepts (versions 11g and newer, Windows and Linux implementations)(architecture and process overview, log archive)**:
- ** Familiarity with Oracle RMAN tool and ability to use this tool for database backup and recovery**:
- ** Familiarity with Oracle RAC (Real Application Cluster) concepts**:
- ** Familiarity with IBM DB2 database concepts (versions 10.5 and newer)(architecture and process overview, cluster managers and high availability disaster recovery (HADR), log archive, backup and recovery)**:
- ** Familiarity with SAP HANA database concepts**:
- Understanding of backup/restore concepts and workflows for afore-mentioned databases
- Familiarity with SAP on Oracle concepts will be **a plus**:
- Knowledge of Microsoft Windows OS family will be **a plus**:
- Experience with UNIX (BSD, AIX, Solaris, HP-UX) will be **a plus**
Additional Information
- Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential._
