**Introduction**
A Technical Support Representatives at IBM is a front-line position supporting our products and making sure they are at their best for our customers.
With over 100 years in technology, IBM has built a strong reputation of quality service and this role ensures we continue to deliver on that promise.
If you enjoy helping people with technical issue, you'll love your career at IBM.
**Your Role and Responsibilities**
The User Lifecycle Management Specialist is responsible for manual user lifecycle management, user provisioning, deprovisioning, policy enforcement and management of user permissions and accesses.
The ULM Specialist L1 will work with different tools and technologies such as Microsoft Active Directory, CyberArk, OKTA, and/or other IAM technologies to complete the provisioning of users, policies, and permissions.
The ULM L1 Specialist will also collaborate with IAM and AD teams to ensure the infrastructure is running and available to all the users.
**Required Technical and Professional Expertise**
- At least 1 year of experience working in a Service Desk, or IT departments.
- Experience creating users, assigning permissions, revoking permissions, decommissioning users on AD, AAD, or any other system.
- Understanding of IAM concepts such as delegation, authentication, MFA, SSO.
- Basic understanding of cybersecurity concepts.
- English fluency is required for this role.
**Preferred Technical and Professional Expertise**
- +2 years of experience working as a Service Desk Analyst, IT Analyst or User Administrator.
- Strong understanding of the user lifecycle in AD.
- Strong Understanding of AD DS.
- Understanding of Azure AD.
- Experience working with IAM tools such as OKTA, CyberArk, Sailpoint or Saviynt.
- Experience creating users and assigning permissions in Linux environments.
- Relevant IT certifications such as Cisco IT Essentials, CCNA, Microsoft AZ900 are preferred but not required.
**About Business Unit**
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company.
They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers.
The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
**About IBM**
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain.
Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
**Location Statement**
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.
IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.