Trilingual Player Support

Detalles de la oferta

**Work Location**: TerraCampus, Tres Rios

**Qualification**: High School Diploma

**Experience**: Minimum 1 years of relevant experience

**No of openings**: 2

**Roles and Responsibilities**:
Clarify player requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.
Review attentively to player needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
Greet players in a courteous, friendly, and professional manner, using agreed-upon procedures.
Answer player questions related to websites, products, processes, and benefits.
Maintain broad knowledge of client products and/or services.
Process refunds as needed.

**Required Skills**:
Proficiency in German B2+
Proficiency in English B2+
Gaming experience is mandatory
De-escalate issues as necessary
Understand player needs (read attentively, respond appropriately)
Problem-solving
Patience and willingness to help
Strong customer service orientation and disposition
Ability to work in multiple technical mediums simultaneously while remaining attentive to the player and their concern
Multi-task
Attention to detail
Empathy
Critical thinking
Speed to solution


Salario Nominal: A convenir

Fuente: Whatjobs_Ppc

Requisitos

Capitán De Salón

Descripción del Puesto: Estamos buscando un Capitán de Salón experimentado que también tenga una sólida trayectoria en el manejo de bar. Este rol es ideal pa...


La Graella Restaurante Y Salón De Eventos - Alajuela

Publicado a month ago

Recepcionista Bilingüe

Inglés y español avanzado. Hacer check-in, check-out, reservaciones de tours, responder el teléfono y correos electrónicos. Cargar facturas al sistema Monol...


Rancho Margot - Alajuela

Publicado a month ago

Cajero Dependiente

Atención al cliente, mantener el orden y aseo del área, decorar la variedad de cinnabon según su ficha técnica, y preparar las bebidas sean frías o calientes...


Cinnabon Y Auntie Anne´S - Alajuela

Publicado a month ago

Bilingual Customer Support Specialist I-Solventum

**Job Description**: Customer Support Specialist I-Solventum 3M Health Care is now Solventum At Solventum, we enable better, smarter, safer healthcare to i...


Solventum - Alajuela

Publicado a month ago

Built at: 2024-11-14T18:35:24.992Z