Trilingual Player Support

**Work Location**: TerraCampus, Tres Rios

**Qualification**: High School Diploma

**Experience**: Minimum 1 years of relevant experience

**No of openings**: 2

**Roles and Responsibilities**:
Clarify player requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.
Review attentively to player needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
Greet players in a courteous, friendly, and professional manner, using agreed-upon procedures.
Answer player questions related to websites, products, processes, and benefits.
Maintain broad knowledge of client products and/or services.
Process refunds as needed.

**Required Skills**:
Proficiency in German B2+
Proficiency in English B2+
Gaming experience is mandatory
De-escalate issues as necessary
Understand player needs (read attentively, respond appropriately)
Problem-solving
Patience and willingness to help
Strong customer service orientation and disposition
Ability to work in multiple technical mediums simultaneously while remaining attentive to the player and their concern
Multi-task
Attention to detail
Empathy
Critical thinking
Speed to solution